Help Desk Admin Specialist Job at Mae Staffing & Recruiting, Indianapolis, IN

  • Mae Staffing & Recruiting
  • Indianapolis, IN

Job Description

The Helpdesk Admin Specialist <\/span><\/b> will provide professional technical and administrative support to long -term care facilities participating in Medicaid programs. This role is ideal for a detail -oriented, customer -focused individual who is comfortable working in a fast -paced, service -driven environment and collaborating with both internal teams and external partners. A high level of professionalism, discretion, and commitment to data accuracy and confidentiality is essential for success in this position. <\/span><\/span><\/span>
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<\/span> Essential Functions: <\/span><\/b><\/span><\/span><\/span><\/span><\/span><\/div>


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·<\/span> <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span> Answering incoming calls from Medicaid certified, Long Term Care facilities from several states; The calls concern technical, transmission, sequencing, and logical issues with the completion and transmission of clinical records and data files <\/span><\/span><\/span>
<\/span><\/span> ·<\/span><\/span> <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span> Data entry used in adjusting nursing facility reimbursement rates <\/span><\/span><\/span>
<\/span><\/span> ·<\/span><\/span> <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span> Assist in maintaining web based portal for secure report distribution <\/span><\/span><\/span>
<\/span><\/span> ·<\/span><\/span> <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span> Make outgoing calls to nursing facilities to aid in resolving data integrity issues <\/span><\/span><\/span>
<\/span><\/span> ·<\/span><\/span> <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span> Develop ad -hoc data analysis queries using SQL (Desired)<\/span><\/span><\/span>
<\/span><\/span> ·<\/span><\/span> <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span> Support group of nurse reviewers by preparing review data and packets prior to field work <\/span><\/span><\/span>
<\/span><\/span> ·<\/span><\/span> <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span> Prepare various documents which may include reports, memos, letters, responses to correspondence, surveys, spreadsheets and presentations <\/span><\/span><\/span>
<\/span><\/span> ·<\/span><\/span> <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span> Perform general office duties such as scanning/copying documents and preparing mailings <\/span><\/span><\/span>
<\/span><\/span> ·<\/span><\/span> <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span> Maintain security of and confidentiality of all protected health information <\/span><\/span><\/span>
<\/span><\/span> ·<\/span><\/span> <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span> Additional responsibilities as assigned <\/span><\/span><\/span>
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<\/div><\/span>

Requirements <\/h3>
  • 2 years’ experience in office environment preferred <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span>
    <\/span><\/li>
  • High School diploma or GED required; Bachelor’s degree preferred <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span>
    <\/span><\/li>
  • Strong proficiency with Microsoft Office software tools, specifically Excel and Word <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span>
    <\/span><\/li>
  • Strong math customer service skills <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span>
    <\/span><\/li>
  • Possess strong data entry and typing skills <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span>
    <\/span><\/li>
  • Possess strong analytical and problem solving skills <\/span><\/span><\/span>
    <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/li>
  • Be well organized with a high degree of accuracy and attention to detail <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span>
    <\/span><\/li>
  • Possess ability to quality review own work and work of peers <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span>
    <\/span><\/li>
  • Possess strong analytical and problem solving skills <\/span><\/span><\/span>
    <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/li>
  • Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span>
    <\/span><\/li>
  • Must be a team player who works well with a group <\/span><\/span><\/span>
    <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/li>
  • Ability to work with minimal supervision while fulfilling all obligations <\/span><\/span><\/span>

    <\/span><\/span><\/span><\/span><\/span><\/span><\/span>
    <\/span><\/span><\/span><\/span><\/span><\/span><\/li><\/ul><\/ul>


    <\/div><\/span>

    Benefits <\/h3>

    Benefits offered for eligible employees <\/b><\/span><\/span><\/span>
    <\/div><\/span>

Job Tags

Full time, Work at office

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Job Summary
  • Location
    Indianapolis, IN
  • Job Type
    Full Time
  • Date Posted
    2026-09-22
  • Expiration date
    2026-11-20